For courses in Introduction to Hospitality and Hospitality Management.
Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, Second Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student’s appreciation for the field. This new edition features a new chapter on careers, more coverage of human resources, and its continued dedication to inspiring and developing hospitality professionals.
For Sale in Indian subcontinent onlyFeatures
- Describes career opportunities and career paths that exist in all facets of the hospitality industry.
- Includes self-assessment activities, as well as guidance on important topics such as resume writing and interviewing skills.
- Expands the previous chapter on motivation to include a discussion of human resources.
- Addresses one of the greatest challenges facing industry leaders: recruiting and motivating employees.
- Discusses newer areas of the hospitality industry such as meetings, conventions, expositions and event management.
Part 1 Introduction
Chapter 1 Welcome to the Hospitality Industry
Chapter 2 Careers in Hospitality
Chapter 3 Tourism
Part 2 Lodging
Chapter 4 The Hotel Business
Chapter 5 Rooms Division
Chapter 6 Food and Beverage Operations
Part 3 Restaurants and Managed Services
Chapter 7 The Restaurant Business
Chapter 8 Restaurant Operations
Chapter 9 Managed Services
Chapter 10 Beverages
Part 4 Recreation, Gaming Entertainment, and Assembly Management
Chapter 11 Recreation, Theme Parks, and Clubs
Chapter 12 Gaming Entertainment
Chapter 13 Meetings, Conventions/Exhibitions, and Event Management
Part 5 Managerial Areas of the Hospitality Industry
Chapter 14 Leadership and Management
Chapter 15 Planning
Chapter 16 Organizing
Chapter 17 Communicating and Decision-Making
Chapter 18 Human Resources and Motivation
Chapter 19 Control