MANAGING TOTAL QUALITY (Enhancing Personal and Company Value)

Book Description

MANAGING TOTAL QUALITY (Enhancing Personal and Company Value)

“…Dr Rampersad offers a powerful treatise on total quality management that will certainly enable quality professionals to deliver par excellence…” Deependra Moitra Associate Vice President, Infosys Technologies Limited Total Quality Management has proven to be an effective process for improving organizational functioning. Continuous attention to TQM results in qualitatively better products and services, a more customer-focused organizational culture, improved customer satisfaction, and improved competitive advantage. Managing Total Quality covers the subject domain comprehensively by integrating quality improvement philosophies and models, problem-solving tools and methods, aspects of teamwork and culture, and management of change for continuous improvement and excellence. It also integrates the author’s pioneering Total Performance Scorecard (TPS) concept and its application in the management of quality. Through this book corporate executives and quality professionals will get to understand themselves and their environment better, and improve themselves and the environment on an ongoing basis.

Table of Contents
1. Introduction
2. Total Quality Management
3. Excellence Models, Awards and Standards
4. Problem Solving Tools and Techniques
5. Six Sigma and TQM
6. Teamwork
7. The continuous Improvement Process
8. Organizing for Continuous Improvement
9. Managing Change
10.Organizational Culture